It is my pleasure to write a letter of recommendation for ICON Real Estate Group. In mid 2011, I searched for a property management group, to manage my former home in Acworth, Ga – Bentwater Community. After careful deliberation and extreme due-diligent, I decided to request ICON to be my property management group. The reason(s) why, is that after I performed my researched, I noticed a common factor with property in which they managed. That is…..
1.) The attention to detail in their lease agreement – client not tenant directed
2.) The presentation of the property in “all” the real estate media.
3.) The references and accolades by key figures in the surrounding communities and counties
4.) The personal attention ICON provides to each of their client / customers
So our relationship started with ICON. The relationship has been beneficial and very rewarding. Their professionalism has been unmatched; particularly – Lynne Irby. Ms. Irby represented ICON well. When there has been a problem and / or concern with my property, Ms. Irby – ICON immediately respond. The right questions are asked and various solutions are presented. She delivers customer satisfaction to a default: both as landlord administrator – enforcing the lease lawfully and definitively, and as the property manager to client – making sure that as a homeowner / landlord, I am performing my duties and responsibilities in effective fashion.
Additionally, ICON – Lynne Irby, seek to maintain a professional relationship at all time – day or night. However, the professional relationship has migrated / changed into more a personal family directed relationship – “Am I my brothers keeper” relationship. In other words, Lynne – ICON takes on the posture of owner of the property, rather than simply a property management group. Hence, you get a since of pride and security, that your property will be managed like their own – GREAT.
In short, ICON – Lynne Irby, has managed my property well and will continue to manage my property for the years to come. Therefore, I would recommend ICON to anyone who is seeking an effective, professional, detailed-oriented property management group.
We began working with Lynne Irby on July 2012. Mrs. Irby has been an outstanding property manager by providing crucial service and professional feedback with the matters pertaining to our property in Cartersville, GA. We are out of state home owners, therefore finding a reliable, honest, responsible and law abiding property management company was really important to us due to our previous experience on dealing with a property management company that did not provide the best services when looking out for our property, as well as, screen tenants and conduct visits to the premise as stated in the contract.
However, under Mrs. Irby, we have had great comments by the HOA and surrounding neighbors who have shared their satisfaction with our current tenants. Moreover, Mrs. Irby was key in helping us restore our neglected and damaged property after vacated by the previous tenants. She performed above her call of duty by connecting us to reliable people who assisted us with repairing, replacing and restoring our property. Mrs. Irby directly supervised the progress of the restoration and was very conscious of our budget during these stressful and anxious times. Under Mrs. Irby’s management, the current tenants have renewed their lease which made us very happy. ICON is very responsible with the monthly rent deposits and informing us of anything that needs our attention. We are confident they are looking out for our property, the tenants, and the community.
We are very pleased with Mrs. Irby’s professionalism, honesty, and trustworthiness in this business relationship. We look forward in improving our communication relationship, since at times, being from out of state the time varies with three hours difference and this can sometimes be frustrating in receiving emails or responses to our inquires in a promptly manner. However, the high quality service, and great working relationship with Mrs. Irby is a great incentive to continue doing business with this property management company for many years to come.